Technical Support Officer | IT Help Desk📣 Job Ad

About the Role

GT Medical is seeking a Technical Support Officer to join its IT Help Desk team in Riyadh, Saudi Arabia. This full-time position is essential for maintaining the organization's technology operations by providing first-line IT support. The role involves diagnosing, troubleshooting, and resolving hardware, software, network, and system issues, while ensuring effective user support.

As a Technical Support Officer, you will serve as the primary point of contact for IT-related inquiries, contributing to system integrity and user productivity. This role offers an opportunity for individuals with foundational IT support knowledge to develop their careers within a medical company.

Key Responsibilities

• Provide first-line technical support to users via phone, email, remote tools, and on-site assistance.
• Diagnose and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, passwords, and access permissions within the Microsoft 365 environment.
• Support and troubleshoot Microsoft Outlook and email services.
• Escalate complex technical issues to senior IT teams when necessary.
• Assist with employee onboarding and offboarding processes, including IT setup and access provisioning.
• Maintain accurate IT asset inventory and comprehensive documentation.
• Troubleshoot network connectivity and Wi-Fi issues to ensure reliable access.
• Ensure compliance with IT security policies and promptly report any security incidents.
• Install and configure IP phones, specifically Grandstream devices.
• Install and maintain CCTV systems, focusing on Hikvision equipment.
• Configure biometric and fingerprint systems, including ZKTeco products.
• Deploy and manage endpoint protection solutions, such as ESET.
• Provide user training and promote best practices for IT usage.

Qualifications and Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 1 to 3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems.
• Proficiency in Microsoft 365, including Outlook, Teams, and OneDrive.
• Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting.
• Hands-on experience with hardware and software installation and troubleshooting.
• Familiarity with IT asset management principles and user administration.
• Exposure to IP telephony (*, Grandstream), CCTV systems (*, Hikvision), and biometric systems (*, ZKTeco) is considered an advantage.
• Experience with endpoint security solutions like ESET or similar is beneficial.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Willingness to provide both on-site and remote IT support.

Required Skills

• Technical Support
• IT Help Desk Operations
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• User Support
• Microsoft 365 Suite
• Microsoft Outlook
• IT Asset Management
• User Administration
• IP Telephony Systems
• CCTV Systems
• Biometric Systems
• Endpoint Protection Solutions
• Problem-Solving
• Communication Skills
• Customer Service Excellence

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide both on-site and remote IT support.